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Technical Customer Support Representative

Trimble has announced the latest vacancies for the Technical Customer Support Representative posts. Applicants with a Bachelor’s degree from a recognized institution can apply for this Technical Customer Support Representative Jobs 2024. The basic salary of Trimble is 75,000-85,000 INR Monthly.

Technical Customer Support Representative Jobs 2024 Details:

Websitewww.trimble.com
CompanyTrimble
RolesTechnical Customer Support Representative
QualificationAny Graduates
LocationRemote
Work Experience0-4 Years
Salary75,000 to 85,000 (Month)

Technical Customer Support Jobs 2024 Details:

Role: Technical Support – Voice / Blended
Job CategorySoftware Product
Department: Customer Success, Service & Operations
Job Id:4030

Responsibilities:

  • Respond to customer inquiries through calls, emails, casework, and chats about hardware, software, wireless communications, OTAP, account management, upgrades, online orders, and industry events.
  • Research and prepare escalations to second-level support teams like Technical Analysts, Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners, and Leadership.
  • Review, manage, and follow up on open issues as needed.
  • Ensure individual and team SLAs/KPIs are maintained and on track.
  • Collaborate on creating documentation for internal cross-functional teams.
  • Participate in long-term and short-term projects.

Skills Required:

  • 0-1 year of experience in a technical support or customer-facing technology field.
  • High-quality written and verbal communication skills.
  • Proficiency with business software (e.g., MS Office, Salesforce CRM, Email).
  • Strong customer focus, troubleshooting abilities, and creative problem-solving skills.
  • Ability to work assigned shift hours.Excellent written and verbal business communication, analytical, and technical problem-solving skills.
  • Ability to thrive in a fast-paced environment with fluctuating work volume, requiring a high degree of organization and attention to detail.

How to Apply for Technical Customer Support Representative Jobs 2024?

  • Click on Apply for this job, You will be redirected to the Nokia website.
  • Click on “Apply Online”.
  • If you do not have an account yet, register.
  • Register so that you can log in and attempt the application form details.
  • Upload required docs, if asked (resume, marksheet ID proof).
  • Include correct information in your application.
  • Click to Submit Application form.
  • Also, Apply: Adani Group Jobs 2024, Senior Manager – Legal

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